Shipping

Ordering & shipping

SHIPPING TO USA AND USA TARIFFS

For all our USA customers we pre-pay all import tariffs, so you don't need to pay any of these when receiving the parcel. No surprise charges!

Where is Spicy Cat Crafts based?

Spicy Cat Crafts is based in the Netherlands, Europe. We do not have any other locations or warehouses, meaning that your order will always be shipped from the Netherlands. Please keep this in mind when considering if there are taxes applicable for your location.

Will I need to pay any additional fees for my order aside from those that are stated during checkout?

If your order destination is outside of European Union (except for USA where we pay all import tariffs) - additional local taxes may apply. The fees depend on the country to which the order is sent. Spicy Cat Crafts is not responsible for the additional fees that are collected by non-EU countries (aside from USA). Please contact us if you are not sure if your order will be a subject to additional fees.

How long will it take to ship my order (delivery time not included)?

Our standard processing time is 1-7 days, and we strive to ship all orders within that time. We normally ship orders once a week, between Thursday and Sunday. In case you have an urgency in receiving your order before a certain date (i.e. an upcoming event) - please contact us before placing an order to discuss the processing & delivery times. Or add a message to your order so we can do the best we can with your deadlines in min. Please note that after the parcel has been sent - we cannot influence the delivery time of the post services.

How long will it take to deliver my order?

After your order has been processed - we ship it using DHL or UPS (only for USA orders) via our shipping partner Intime Delivery. On average, the deliveries within EU take up to a week, and outside of EU - up to 2 weeks. Please note that these delivery times are only an indication and we can in no way guarantee a timely delivery.

The total time between you placing an order and you receiving your order is a combined time of processing time and the delivery time.